Our accessibility commitment
Auto Refinement Hub is committed to serving every customer with dignity and independence, in line with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
This website
The site is built to meet WCAG 2.2 Level AA. In practice that means semantic headings and landmarks, descriptive text alternatives for images, colour contrast that meets AA on both the dark and light sections, full keyboard operation with a visible focus indicator, a skip link to the main content, text that scales with your browser settings, and animation that is switched off when your device asks for reduced motion. No content flashes, autoplays or requires a mouse.
Booking and service without the website
You never need this website to be a customer. Bookings and questions are taken by phone at (437) 559-2990 and by email at info@autorefinementhub.ca. We are happy to explain packages, prices and care instructions verbally, to read a quote back to you before confirming it, and to provide invoices and care instructions in large print or as accessible documents on request.
At our service centre
- Customers are welcome to be accompanied by a support person or a service animal in all customer areas.
- Vehicle drop-off and collection can be arranged at the entrance, and we will move the vehicle in and out of the bays for you.
- Staff are trained on accessible customer service, including how to communicate with people who use assistive devices or alternative communication.
- If any accessible feature is temporarily unavailable, we will post a notice and offer an alternative.
Feedback
If you have difficulty using any part of this website or our service, or would like information in an alternative format, please tell us. Email info@autorefinementhub.ca or call (437) 559-2990. We aim to respond within five business days and will work with you to provide the information or service in a way that meets your needs.